Frequently Asked Questions When Upgrading

• Download the clooz5setup.exe program from https://downloads.clooz.com

• Installation instructions can be found here.

• For instructions on using Clooz 5, find Support Resources at: https://support.clooz.com.

No. Clooz 5 and earlier versions (3 or 4) can be installed and run on the same computer. Uninstall the old version of Clooz when you have switched everything over to Clooz 5.

• Windows 10 or 11

• Microsoft .NET Framework 4.81 (usually implemented by up to date Windows systems)

• 1 GB free disk space

• 1980 x 1080 or larger monitor recommended

• Clooz user license (paid or trial)

  • Clooz 5 requires a new user license. Upgrades from earlier versions are available at a discount.

  • Users without a full user license can obtain a one-time 2-week free trial license.

   

Visit https://support.clooz.com.

No. If you have an older Clooz serial number you will need to purchase a new license. Contact support@clooz.com to see if you qualify for a discount.

Licenses can be purchased at https://shop.clooz.com [$49.95].

Yes. Clooz 5 will open database files based on any earlier Clooz version. Database files from Clooz 3 or earlier will be converted without making any changes to the original Clooz file. A new upgraded copy will be created. However, earlier versions of Clooz will not open the upgraded Clooz 5 database files.

Clooz 5 has been tested by our user testing group, but it is still new software with many different functions. Like all new software, users should not be surprised if a problem were to occur. Clooz protects the integrity of data already stored in the database in the event of a problem or failure. If a program error does occur, a popup form will appear prompting you to report the issue to Clooz Support. If you see such an error message, please add a description of what you were doing at the time of the error and click the send button to report the issue. We cannot fix issues we don’t know about. You are also encouraged to report any other issues or suggestions to support@clooz.com.

It is always important users maintain backup copies of their Clooz data files, and the data files of any other programs which Clooz is exporting to. Clooz does have automatic backup capabilities (see the Database Backup and Recovery help topic) which can be used to supplement your regular system backup procedures.